Terms and Conditions – Mounib Vet and Agro

Welcome to mounibva.com, operated by Mounib Vet and Agro Ltd (CAC: RC 7674496), a company registered under the laws of the Federal Republic of Nigeria with headquarters in Kaduna, Nigeria.

By accessing or using our website, purchasing products from our Fresh Juice Point e-commerce store, or engaging our agricultural services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Business

Mounib Vet and Agro Ltd operates two main business divisions:

2.1 Agricultural Services and Products

We provide:

Export of agricultural commodities (Ginger, Turmeric, Hibiscus, Sesame Seeds, Maize, Sorghum, Millets, Cashew Nuts, Soybean, Groundnuts)
Agribusiness feasibility, design, and development services
Development, evaluation, and capacity building
Value chain and market system development

2.2 Fresh Juice Point (E-commerce)

Our subsidiary operates an online store offering fresh juice products with delivery exclusively within Kaduna, Nigeria.

3. Definitions

“We,” “Us,” “Our” refers to Mounib Vet and Agro Ltd
“You,” “Your,” “Customer,” “Client” refers to the user of our website or purchaser of our products/services
“Website” refers to mounibva.com
“E-commerce Store” refers to the Fresh Juice Point online shop
“Agricultural Services” refers to our B2B agricultural products and consulting services
“Products” refers to items sold through our e-commerce store or agricultural commodities

4. Terms for E-commerce Customers (Fresh Juice Point)

4.1 Product Orders and Availability

All products are subject to availability
We reserve the right to limit quantities or discontinue products
Product images are for illustration purposes; actual products may vary slightly
Fresh juice products are made to order
We do not guarantee availability of all products at all times

4.2 Pricing

All prices are listed in Nigerian Naira (NGN)
Prices are subject to change without notice
The price at the time of order confirmation is the price you pay
Prices include applicable taxes unless otherwise stated
Delivery fees (if any) will be clearly displayed before checkout

4.3 Payment

Payment must be made in full before delivery
We accept: [List your accepted payment methods – bank transfer, card payment, USSD, etc.]
All payments are processed through secure payment gateways
You are responsible for ensuring sufficient funds for payment
Failed payments may result in order cancellation

4.4 Delivery

Delivery is available ONLY within Kaduna, Nigeria
Delivery times are estimates and not guaranteed
You must provide accurate delivery address and contact information
Someone must be available to receive the order at the delivery address
We will contact you via phone/WhatsApp to coordinate delivery
Failed delivery attempts due to incorrect information or unavailability may result in order cancellation without refund

4.5 Order Cancellation

By Customer:

Orders may be cancelled before payment is processed
Once payment is made and order is being prepared, cancellation may not be possible
Contact us immediately if you need to cancel

By Us:

We reserve the right to cancel orders due to product unavailability, pricing errors, or failed delivery attempts
Full refund will be provided for cancellations initiated by us

4.6 Returns and Refunds (Fresh Juice Point)

Given the perishable nature of our products:

Returns are generally not accepted
Refunds or replacements are provided only in cases of:
- Defective or damaged products upon delivery
- Wrong product delivered
- Quality issues verified by us
Claims must be made within 24 hours of delivery
Proof of issue (photos) may be required
Refunds will be processed within 7-14 business days

4.7 Product Quality and Safety

All products are prepared following food safety standards
We are not liable for allergic reactions; please review product ingredients
Consume products within recommended timeframes
Store products as instructed

5. Terms for Agricultural Services Clients

5.1 Request for Quotation (RFQ) Process

RFQs can be submitted through our website or by contacting us directly
We will respond with a quotation within a reasonable timeframe
Quotations are valid for the period specified in the quote
Quotations are not binding until a formal contract is signed

5.2 Sales Contracts

All agricultural product sales are governed by formal sales contracts
Contracts must be signed by both parties before order processing begins
Contract terms include: product specifications, quantities, pricing, delivery terms, and payment schedules
Any modifications to contracts must be agreed upon in writing by both parties

5.3 Pricing and Payment Terms

Prices are quoted based on market conditions and may fluctuate
Payment terms are specified in individual sales contracts
Down payments may be required to initiate procurement
Final payment terms will be clearly outlined in the contract
Late payments may incur additional charges as specified in the contract

5.4 Product Specifications and Quality

Agricultural products are subject to industry-standard quality specifications
Quality standards will be specified in sales contracts
We reserve the right to conduct quality inspections
Customers may request inspection before shipment (costs may apply)

5.5 Delivery and Shipping

Delivery terms (FOB, CIF, etc.) are specified in sales contracts
International shipping is available for agricultural exports
Delivery timeframes are estimates based on procurement and logistics
We are not liable for delays caused by customs, weather, or other factors beyond our control
Risk transfer points are defined in the sales contract

5.6 Consulting Services

Consulting services are provided based on agreed scope of work
Fees and payment schedules are outlined in service agreements
Intellectual property rights are addressed in individual agreements
Confidentiality obligations apply to both parties

6. General Terms (Applicable to All Users)

6.1 Website Use

You must be at least 18 years old to use our services
You agree to provide accurate and complete information
You are responsible for maintaining the confidentiality of your account
You agree not to use the website for any unlawful purpose
Unauthorized use may result in account termination and legal action

6.2 Intellectual Property

All content on this website (text, images, logos, designs) is owned by Mounib Vet and Agro Ltd
You may not reproduce, distribute, or create derivative works without written permission
Product images and descriptions are for informational purposes only
Our trademarks and brand names are protected

6.3 Limitation of Liability

To the maximum extent permitted by Nigerian law:

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the product or service
We do not guarantee uninterrupted or error-free website operation
We are not responsible for losses due to factors beyond our control

6.4 Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

Natural disasters, floods, or extreme weather
War, terrorism, or civil unrest
Government actions or regulations
Labor strikes or transportation disruptions
Pandemics or public health emergencies
Power outages or technical failures

6.5 Indemnification

You agree to indemnify and hold harmless Mounib Vet and Agro Ltd, its officers, employees, and agents from any claims, damages, or expenses arising from:

Your violation of these Terms and Conditions
Your use of our products or services
Your violation of any third-party rights

6.6 Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy
We collect and process personal data in accordance with Nigerian Data Protection Regulation (NDPR)
By using our services, you consent to our data practices as described in our Privacy Policy

6.7 Third-Party Links

Our website may contain links to third-party websites
We are not responsible for the content or practices of external sites
Your use of third-party sites is at your own risk

6.8 Dispute Resolution

These terms are governed by the laws of the Federal Republic of Nigeria
Any disputes will first be attempted to be resolved through good-faith negotiation
If negotiation fails, disputes will be resolved through arbitration in Kaduna, Nigeria
Arbitration will be conducted in accordance with Nigerian arbitration laws
Court proceedings, if necessary, will be in the appropriate courts in Kaduna State

6.9 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

6.10 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific sales contracts, constitute the entire agreement between you and Mounib Vet and Agro Ltd.

6.11 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

7. Communication and Notifications

Official communications will be sent to the email or phone number you provide
You must notify us of any changes to your contact information
Notices are considered delivered when sent to your provided contact details
Check your email and messages regularly for order updates and important information

8. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when:

Posted on this website with an updated “Last Updated” date
For material changes, we will notify registered users via email
Continued use of our website or services after changes constitutes acceptance
Previous transactions remain governed by the terms in effect at the time of the transaction

9. Account Termination

We reserve the right to:

Suspend or terminate accounts for violation of these Terms
Refuse service to anyone for any lawful reason
Cancel orders that appear fraudulent or violate these Terms

10. Product Warranties and Disclaimers

10.1 For Fresh Juice Point Products

Products are sold “as is” for perishable goods
We warrant products are made with quality ingredients and proper food safety practices
No warranty for personal taste preferences
Limited warranty for defects in production

10.2 For Agricultural Products

Quality warranties are specified in individual sales contracts
We do not warrant agricultural products beyond what is stated in contracts
Natural variations in agricultural products are expected

11. Compliance with Laws

You agree to comply with all applicable Nigerian laws when using our services
Export/import of agricultural products must comply with relevant regulations
You are responsible for obtaining necessary permits or licenses

12. Customer Responsibilities

You are responsible for:

Providing accurate order and delivery information
Being available to receive deliveries (for e-commerce)
Making timely payments as agreed
Notifying us promptly of any issues
Using products safely and as intended
Complying with these Terms and Conditions

Acknowledgment

By using our website, placing orders, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.