Welcome to mounibva.com, operated by Mounib Vet and Agro Ltd (CAC: RC 7674496), a company registered in the Federal Republic of Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our services, or purchase products from our e-commerce store.

About Our Business

Mounib Vet and Agro Ltd is an agricultural and agro-allied company headquartered in Kaduna, Nigeria. We operate two main business divisions:

Agricultural Services and Products

We specialize in:

• Export of agricultural commodities (Ginger, Turmeric, Hibiscus, Sesame Seeds, Maize, Sorghum, Millets, Cashew Nuts, Soybean, Groundnuts)
• Agribusiness feasibility, design, and development services
• Development, evaluation, and capacity building
• Value chain and market system development

Fresh Juice Point (E-commerce)

Our subsidiary, Fresh Juice Point, operates an online store on this website offering fresh juice products with delivery exclusively within Kaduna, Nigeria.

Information We Collect

The information we collect depends on how you interact with our website:

For E-commerce Customers (Fresh Juice Point)

When you purchase products from our online store, we collect:

• Full name
• Phone number
• Delivery address in Kaduna
• Email address
• Order details and product selections
• Payment information

For Agricultural Services Inquiries

When you submit a Request for Quotation (RFQ) or inquire about our agricultural services, we collect:

• Full name and business/company name
• Email address
• Phone number
• Company information and registration details
• Shipping addresses (for agricultural exports)
• Product specifications and requirements
• Any information provided in communications with our team

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use your information differently based on your interaction with us:

For E-commerce Customers (Fresh Juice Point)

• Processing and fulfilling your juice orders
• Preparing and packaging products
• Coordinating delivery within Kaduna
• Processing payments (payment required before delivery)
• Sending order confirmations and delivery updates
• Providing customer support
• Improving our product offerings
• Sending promotional offers (with your consent)

For Agricultural Services Clients

• Processing RFQs and issuing quotations
• Negotiating and finalizing sales contracts
• Managing agricultural product procurement and export
• Providing agribusiness consulting services
• Communicating about projects and services
• Building long-term business relationships

General Website Use

• Improving website functionality and user experience
• Analyzing visitor behavior and preferences
• Preventing fraud and ensuring security
• Complying with Nigerian laws and regulations
• Protecting our legal rights and interests

How We Share Your Information

We may share your information with:

Service Providers

For E-commerce:

• Delivery personnel (for Fresh Juice Point orders in Kaduna)
• Payment processors
• SMS/WhatsApp services for order updates

For Agricultural Services:

• Shipping and logistics companies (for exports)
• Agricultural suppliers and procurement partners
• Quality control and inspection services
• Professional advisors (legal, accounting)

Legal Obligations

• Nigerian regulatory authorities
• Law enforcement when required by law
• In response to valid legal processes
• To protect our rights and prevent fraud

Business Transfers

• In connection with mergers, acquisitions, or asset sales
• With successor entities in business restructuring

We do not sell your personal information to third parties.

Payment Processing

For E-commerce (Fresh Juice Point)

• Payment is required before delivery
• We use secure payment gateways
• Payment card details are not stored by us
• All transactions are encrypted

For Agricultural Services

• Payment terms are specified in sales contracts
• We use secure banking channels
• Payment records are maintained per Nigerian financial regulations

Delivery Information

Fresh Juice Point E-commerce

• Delivery is available only within Kaduna, Nigeria
• Your delivery address is shared only with our delivery personnel
• We may contact you via phone or WhatsApp for delivery coordination
• Delivery details are recorded for quality assurance

Agricultural Products

• Export and shipping terms are specified in contracts
• International delivery for agricultural commodities
• Logistics managed according to agreed terms

Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure payment processing systems
• Password-protected databases
• Limited staff access to personal information
• Regular security audits and updates
• Physical security at our Kaduna headquarters

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies to:

• Remember your shopping cart and preferences
• Understand how visitors use our website
• Improve website functionality and navigation
• Analyze traffic patterns
• Display relevant products and content

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features, particularly the e-commerce functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request a copy of your personal information
• Update or correct inaccurate information
• Review your order history (for e-commerce) or project details (for services)

Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Remove your account from our e-commerce platform
• Withdraw from our mailing lists

Opt-Out

• Unsubscribe from marketing communications
• Decline promotional calls or texts
• Opt out of non-essential cookies

Data Portability

• Receive your data in a commonly used format

To exercise these rights, contact us using the details below.

Data Retention

We retain your information as follows:

E-commerce Customers (Fresh Juice Point)

• Active orders: Until delivery completion and payment confirmation
• Order history: 2 years for customer service
• Payment records: As required by Nigerian accounting laws
• Marketing lists: Until you opt out

Agricultural Services Clients

• Active business relationships: Duration of relationship plus 6 years
• RFQs and quotations: 2 years from last contact
• Sales contracts: 7 years (Nigerian business law compliance)
• Payment records: As required by tax regulations

Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete it promptly.

International Data Transfers

For agricultural export clients: Your information may be transferred to and processed in countries outside Nigeria where our international clients are located. We ensure appropriate safeguards are in place.

For e-commerce customers: Your information is processed and stored within Nigeria, as we only deliver within Kaduna.

Nigerian Data Protection Compliance

We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and guidelines from the National Information Technology Development Agency (NITDA). We:

• Process personal data lawfully, fairly, and transparently
• Collect data only for specified, legitimate purposes
• Ensure data accuracy and keep it up to date
• Retain data only as long as necessary
• Maintain appropriate security measures
• Respect your rights as a data subject

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will:

• Post the updated policy on this page
• Update the “Last Updated” date
• Notify you of significant changes via email (for registered users)

Your continued use of our website and services after changes constitutes acceptance of the updated policy.